Terms & Conditions

Terms & Conditions

NO REFUNDS

Ticket and fee refunds are not allowed under any circumstances. The only exception is an event that is cancelled and not rescheduled by Scottsdale Center for the Performing Arts or the artist(s).

WILL CALL

• By request, tickets may be held for pickup during regular box office hours only by the ticket buyer with a valid photo ID that matches the name on the ticket order. Or by an authorized recipient with written permission from the ticket buyer. Emailed to [email protected] 48 hours prior to the performance date.

• A fee will be applied to all Will-Call ticket requests.

• Arrive early to avoid delays. The box office is open one hour before each performance. Subject to change based on pre-show requirements.

MAILED TICKETS

Tickets with ‘Mail Now’ delivery will not be mailed until one (1) month before the performance date. If you have made your order within the month window, your tickets will be mailed out within the next two (2) business days. If you select mail delivery within five (5) days of your performance date the ticket(s) will automatically be added to Will Call.

CHANGES

• All prices, ticket fees, events, artists, programs, dates, show and run times, venues, and benefits are subject to change. Every effort is made to inform ticket buyers of any changes via the website, email, and/or by phone. Please check ScottsdalePerformingArts.org for current event information.

• It is the ticket buyer’s responsibility to inform the Box Office in writing of changes to contact information, including mailing address, phone number, and email address. No refunds, exchanges, or credits are allowed for events missed because of outdated contact information.

TICKET SCALPING

• Arizona Revised Statutes §13-3718, prohibits ticket scalping “within two hundred feet (200ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area” (Arizona Revised Statutes §13-3718). Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancellation of all current and future accounts connected to the offender and is subject to legal action.

• Tickets to events at the Scottsdale Arts must be purchased through the Scottsdale Arts Box Office or authorized vendors. Scalpers and ticket brokers are not recognized ticketing agents of Scottsdale Arts. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost, or stolen ticket that is not valid for admittance. Invalid, lost, or stolen tickets will be deactivated and thus will not be valid for entry into the venue. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk. We urge everyone to purchase tickets at the Scottsdale Arts Box Office. Scottsdale Arts reserves the right to void tickets with no refund if ticket scalping is found. Scottsdale Arts reports all violations of A.R.S. §13-3718 to local law enforcement and works with banking providers to restrict scalping.
• Scottsdale Arts reserves the right to cancel and void all ticket orders that have been purchased for the purpose of resale. Ticket orders will be refunded, excluding service charges and any applicable membership, and tickets will be considered invalid.

TICKET SCANNERS

• Scottsdale Arts electronically scans tickets for entry into its venues. This process helps prevent ticketing and seating problems that may cause delays or lines.

• The scanning system reads unique barcodes printed on each ticket to ensure that the ticket is valid and to record attendance. When exchanging or reprinting a ticket, the barcode is deactivated, making the original ticket invalid for admission.

FEES AND EXCHANGES

Delivery Fee Options – on top of ticket price

• Fees support operations and facility maintenance projects at Scottsdale Arts.

• By contract with performers, a service fee is assessed separately from the ticket price and is waived only for Premier ONE Members of Scottsdale Arts.

• All ticket sales are final, nonrefundable, and nonexchangeable. Scottsdale Arts works with Booking Protect (BookingProtect.com) to provide optional ticketing insurance at an additional cost.

• Only the original ticket buyer is authorized to make ticket exchanges or other changes to a ticket order.

• There are no exchanges or credits for complimentary tickets, vouchers, promo codes, or other ticket offers. Promotions, offers, discounts, and prices are subject to change at any time. Approved order changes are subject to a $7 modification fee.

VENUE POLICIES

SCOTTSDALE CENTER FOR THE PERFORMING ARTS

SCOTTSDALE MUSEUM OF CONTEMPORARY ART (SMOCA)

• Entry into ticketed events require a valid ticket for each individual. Doors open 30 minutes prior to the posted starts for events in Scottsdale Center for the Performing Arts.

• For reserved seating events at Scottsdale Center for the Performing Arts’ Virginia G. Piper Theater, please use the north or south portals as indicated on each ticket. Patrons with seats in rows A–L may want to use the elevator or stairs located in the southeast corner of the Atrium to access the lower lobby entrance.

• Covered beverages purchased at the Center’s Encore Bar may be brought into the Virginia G. Piper Theater and Stage 2.

• The use of cameras, cellphones, and recording devices is not permitted in any venue.

• Events begin promptly at the times listed. Late arrivals and those who exit the theater during the event may be required (by artist request) to watch the event on the monitor in the lobby while waiting to be seated at the house manager’s discretion.

• Behavior that interferes with the event or disrupts other audience members or staff may result in removal from the event without refund or credit of the ticket price and fees.

SCOTTSDALE CIVIC CENTER EAST BOWL

• Tickets may be picked up at Scottsdale Center for the Performing Arts Member and Patron Services Box Office (inside the Atrium) from the date of purchase to 5 p.m. on the day of the event. Will call and cash-only ticket sales are available at the box office tent located at the northwest corner of the Civic Center Library near the library parking garage from 5 to 8 p.m. on the day of the event.

• Scottsdale Civic Center East Bowl is located between the Civic Center Library and City Hall, just a short walk from Scottsdale Center for the Performing Arts. Gates open 90 minutes before show start time..

• Seating options are specific to each show.

• Wheelchair seating areas are available on a first-come, first-served basis; please call the Member and Patron Services Box Office for more information.

• Food and beverages (including beer and wine) are available for purchase inside the venue. Outside food and beverages may not be brought into the Amphitheater.

• Pets, skateboards, roller skates, and bicycles are not permitted.

• The entry point for patrons requiring ADA access is located near 75th and Main Street.

• In case of inclement weather, outdoor events may be moved to an indoor venue (either on or off the premises), rescheduled for another date, or canceled.

• All terms and conditions subject to change without notice.